From Laurie:
Polite greetings to customers can make the whole call go much
easier and is the first part of the customer interaction. You never know who
might be on the other end of the phone. Here is the official Houston Public
Library Three Part Greeting.
Three Part Telephone
Greeting for Public Service Telephones
- Thank the caller for calling the Houston Public Library System.
Thank you for calling
the Houston Public Library System.
- Follow with the name of your branch/unit.
This is the Heights
Neighborhood Library.
This is the Discovery
Green Express Library.
This is the Scenic
Woods Regional Library.
- Offer Assistance.
How may I help
you?
In addition, remember to ask permission before you put a
caller on hold. If you transfer a call to another desk or location, please make
sure that the intended recipient is there before you complete the transfer.
PF
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