NOTICE: New Reservation System Interface

Hello,

Please be aware that IT will be rolling out the new ITeam Reservation system. This will replace the current reservation system we are using. At this time, there is no concrete date on when this system will be installed but it will probably be in the near future.

Robert Bliss from IT has emailed everyone a link to a brief (less than six minutes) training video. During your off-desk time, each of you should take the time to watch this video. After watching the video, please email me and Jose so that we know you have completed this task. The deadline I am giving everyone to have watched the video and emailed us is May 9, 2016.

Link on HPL Training Portal: http://training.houstonlibrary.org/node/559

Link of Vimeo: https://vimeo.com/164437714

It is also highly recommended that you maximize the video (make it full-screen) so that you can see how to navigate the system.

Thank you,

MR

Kronos "CLASSIC" View to be Decommissioned

Hello,

Please be aware that the Kronos 'Classic' interface will no longer be available and will be disabled on May 6, 2016. All timekeeping functions will be available only through the 'Navigator' user interface (this includes submitting any time off requests).

The links for the Kronos Navigator (also known as "Full Service Log In") and the Quick Time-Stamp can be found on the group blog.

If you need assistance, job aids can be found at http://www.houstontx.gov/ara/payroll.html.

Training videos are available as online courses at the Talent Management Website at http://talent.houstontx.gov.

• All employees - search for Course #25842
• Supervisors - search for Course #27730

Thanks,

MR

Update on Suspended Clear Holds Due to Flood

From Esther Reyes:

Due to the flooding on April 18, the Clean Holds Shelf reports were suspended. They have been unsuspended as of today and should resume tomorrow as normal.

In the meantime, if you have any questions or need assistance, please contact Circulation Administration at 832-393-2222, and select option 3.

MR

Update on Software Updates

Hello,

Staff computers were updated with Java updates as well as some other software updates:

Adobe Flash for Opera
Adobe Flash for Internet Explorer
Adobe Flast for All other browsers
Adobe Air
Mozilla Firefox
Opera
Google Chrome
Java 8 update 91-b14
Java 8 update 91-b14 (64 bit)

If anyone is still being promoted for updates on any of the software, please contact the Help Desk.

MR

Update on YouTube Loading

From Digital Strategies:

Greetings HPL Team,

We are still experiencing the problem with loading videos from YouTube. We are working hard with HITS and our external vendors to resolve this issue. YouTube videos will load if the computer is connected to the Library Public wireless network. This means that patrons who bring in their own devices can watch YouTube videos. If staff need to access YouTube videos for work purposes please contact the Help Desk to assist in getting a connection to the Library Public Wi-Fi.

MR

Handling Flood Damaged Items

Hello,

Below are the instructions for properly handling flood damaged items returned by customers or damaged in the library. If you have any questions, please let a supervisor know or contact Circulation Administration at cicinfo@hpl.lib.tx.us or 832-393-2222 (choose option 3).

Flood Damaged Items

04/18/2016

Fines and Fees:

• The Symphony system has been set to see 04/18/2016 as a closed date for fines purposes. No fines will accrue for those days.
• Fines that accrue for other overdue days are legitimate and should be collected,

Items damaged/lost as a result of the 04/18/2016 flood:

• Check in the item from the customer record.
• Check the item out to your locations 160418FLOOD agency record.
• Dispose of the damaged item.

Accounts in Collection:

• Items reported as flood damaged on accounts In Collection will not be forgiven.
• Charges remain owed on these accounts.
• Refer customers in collection with concerns about flood damaged items on their accounts to Circulation Administration.

Flood Damaged Item Discards

• Look up your location's Flood Damaged Item account:
• Check the flood damaged item out to your location's Flood Damaged Item account
• Dispose of the flood damaged item.

Holds:

• Items set to expire from the Holds Shelf on 04/19/2016 will be extended to 04/21.

MR