Manager's Meeting Notes 4/30/14

Hello team,

• Summer Reading Program:
• Sign up begins May 1st.
• They will have a badge log booklet, that we give to them, with the first sticker. After 5 badges they get a book bag and Chipotle coupon. 
• At registration, the child gets a "Rosen" book, a "Registration" badge and a $5 "read down your fine" coupon to pay down late fees. The coupon will be given out at sign up and after reading 5, 10, 20 and 30 books. So they may receive 5 coupons.
• The coupons can be used by anyone.
• If they owe less than $5 in fines, we still take the coupon and they simply lose out on the rest.
• The coupons can only be used once, and then we send it in with the deposits.  The extra coupons that we have not given out will be guarded as if they are money.  The fine payment will be paid down in Sirsi, much like a "forgiven" except there will be an option for "Coupon".
• They CANNOT pay collections fees or lost books.  Only overdue fines.
• The coupons expire at the end of August.
• The "Rosen" books are to be kept separate from the other giveaway books.
• Please order more supplies from Tiffany Hoover.
• There is a video on the staff training portal talking about the SRP.
• When signing people up for the meeting rooms, please ask questions and let them know what is and is not allowed according to policies.
• Pop Up Library: Grant-funded program that HPL goes to low-income areas to have a program and give kids a punch card that they punched when they come to programs at any library.  Once they get 3 punches, we give them a book.  Then at 6 punches another book, then we take the card and turn it in.  These books are separate from the SRP books.
• The Friends of the Library:  Please check out their website and learn what they do for the library.
• They sort through all the discard boxes we send in.
• They have book-sales in different areas of Houston. The next book sale is June 12-14th near the Heights area. Please give out the push flyers.
• They give the library thousands of dollars a year. They help pay scholarships, TLA visits and many other items.
• This year they also purchased two new vans for the Community Engagement team.
• They have volunteer opportunities for middle school kids and up at the warehouse. You may even participate.
• Communications is working on getting our programs from EVANCED to create the fliers and calendar.
• Saturday Guidelines Draft:  Some key points....
• I will email everyone a copy of the draft.
• Use telephone reference as a back-up when you need help answering a question.
• Administration wanted to re-emphasize using the formal telephone greeting. "Thank you for calling the Houston Public Library system.  "This is the Kashmere Gardens Neighborhood Library  How may I help you?"
• Engage all customers in a friendly, polite and welcoming way when we are Greeting/Roving. Greeting is an active pursuit, not a passive one. Welcome them in and ask if they would like assistance with anything.