I spoke with George Metcalf this morning regarding Internet slowness and the information needed by IT when staff call the Helpdesk to report the problem. These are the steps you should take prior to calling IT:
1) Go to www.speedtest.net (preferably in Chrome since the browser comes with Flash installed) and click on "Begin Test" once the module completely loads.
2) The test will give you three numbers (ping, download speed, and upload speed). Attached is an example of a test I conducted at Lakewood this morning:
3) Before you call IT, run this test at the branch and have this information ready for IT. It will assist them in identifying the issue. Another piece of handy information is the time at which you noticed the slowness.
Melissa
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