Staff Video Trainings

Hello,

Please look at your email and read the email about the staff videos.

Here are the topics (if you can do this)

1.       Correcting disruptive Teens

2.       Taking care of customers with fines

3.       Placing/renewing holds

4.       Taking care of customers on the phone

5.       Using the 5 expected behaviors

6.       Being sensitive to people with disabilities (wheel chair, skin condition, speak impediment, homeless. Any one of these or something similar will work)

Thanks,

PF