From Darcy Casavant:
HPL Pet Parents,
Because the Internet loves animals, we will be doing a series of posts on our public blog featuring HPL Staff pets. If you are interested in having your fur-baby (or fin-baby or scale-baby ... ) pictured on our blog, please send the following to darcy.casavant@houstontx.gov:
Your name
Your location
Your pet's name
If your pet could read, his/her favorite book would be _______ ? Why?
If your pet was a character in a book/movie, s/he would be _______ ? Why?
Anything else we should know about your pet?
Please attach a picture of your pet(s). Deadline is July 15, 2016.
MR
Thursday, June 9, 2016
Change in HPL Public Wireless Network
From HPL IT HelpDesk:
Greetings HPL Team,
We are upgrading HPL's public wireless network to provide our customers with faster connections, greater user capacity and more coverage.
Here's what you need to know:
"Library Public" wireless network will change to "HPL Public";
This is a prioritized upgrade:
- Locations with most severe issues will get the upgrade first;
- Digital Strategies staff will work with location managers during the upgrade;
- Upgrade rollout list is in the process of being shared with Customer Experience Administration;
Library customers will connect to the new HPL Public wireless network the same way they did for Library Public; no username/password needed.
We appreciate your cooperation in assisting our customers as we work towards a better user experience.
Please note that new wireless routers have been installed at Kashmere NL. The new routers are located in the meeting room and in the alcove housing the public print station. - MR
Thanks,
MR
Monday, June 6, 2016
Examples of Libraries with Tech Centers
Hello,
Some of you asked for examples of what the new Tech Link sites would look like. While we do not know at this point, below are articles about libraries around the country that are providing technology spaces and/or full-on technology centers:
NPR: In Omaha, A Library With No Books Brings Technology To All
Dallas Morning News: Nation's first bookless library opens in San Antonio
Reuters: Library without books debuts at Florida's newest college
Chicago Public Library: YOUmedia
MR
Some of you asked for examples of what the new Tech Link sites would look like. While we do not know at this point, below are articles about libraries around the country that are providing technology spaces and/or full-on technology centers:
NPR: In Omaha, A Library With No Books Brings Technology To All
Dallas Morning News: Nation's first bookless library opens in San Antonio
Reuters: Library without books debuts at Florida's newest college
Chicago Public Library: YOUmedia
MR
CLOSURE: Print Shop & Communications
From Director Dr. Rhea Lawson:
Dear HPL,
This memo is to let you know that the HPL Print Shop will be temporarily closing print production to replace printing equipment. The team responsible for marketing and branding will also be unavailable to accept new requests for design services except for major initiatives that are approved by me. The shutdown of this area will begin on Monday, June 13, 2016 and will last through the end of July.
In short, it is important to know that during this closure:
If a sign is needed for an event in your location, please use the HPL General Event Sign template posted on the intranet and print on-site. Please remember that you must receive approval by Communications Division prior to printing. Send completed documents to hpl.communications@houstontx.gov for approval.
In addition to installing and learning new the equipment, the Communications Division will also use this down time to revisit policies and procedures that are currently in place to promote HPL's exciting programs, events, and services.
If you have questions please contact:
Marjorie D. Gonzalez ¦ Marketing & PR Manager
HPL Communications Division
Hpl.communications@houstontx.gov
MR
Dear HPL,
This memo is to let you know that the HPL Print Shop will be temporarily closing print production to replace printing equipment. The team responsible for marketing and branding will also be unavailable to accept new requests for design services except for major initiatives that are approved by me. The shutdown of this area will begin on Monday, June 13, 2016 and will last through the end of July.
In short, it is important to know that during this closure:
- The Print Shop will not be accepting any printing or new design requests.
- New marketing materials for events and programs will not be created by Communications, Print Shop, or Branding staff.
If a sign is needed for an event in your location, please use the HPL General Event Sign template posted on the intranet and print on-site. Please remember that you must receive approval by Communications Division prior to printing. Send completed documents to hpl.communications@houstontx.gov for approval.
In addition to installing and learning new the equipment, the Communications Division will also use this down time to revisit policies and procedures that are currently in place to promote HPL's exciting programs, events, and services.
If you have questions please contact:
Marjorie D. Gonzalez ¦ Marketing & PR Manager
HPL Communications Division
Hpl.communications@houstontx.gov
MR
Friday, June 3, 2016
SRP Registration Slips
Hello,
I've added the in-house registration slips that we are using this summer. It can be found in this post and with the other SRP links on the main page of the blog.
2016 SRP Registration Slips
Thanks,
MR
I've added the in-house registration slips that we are using this summer. It can be found in this post and with the other SRP links on the main page of the blog.
2016 SRP Registration Slips
Thanks,
MR
NOTICE: New FLIP Kit Check-in Procedure Effective June 13th
Hello,
Please be aware that there is a new procedure for checking in FLIP Kits that staff are expected to follow starting on June 13, 2016. This procedure does two things our current procedure does not:
If you have any questions or concerns about the new procedure, you may contact the following persons:
Please be aware that there is a new procedure for checking in FLIP Kits that staff are expected to follow starting on June 13, 2016. This procedure does two things our current procedure does not:
- Staff can now easily distinguish records for FLIP Kits that are being refurbished from those that are missing, which should reduce the number of kits that fall out of the system while being refurbished.
- Items will be "shadowed" while they are being refurbished, so they will not be visible in the OPAC and will not be paged to fill holds.
If you have any questions or concerns about the new procedure, you may contact the following persons:
- Circulation Administration (832-393-222, option 3)
- Fred Schumacher
- Esther Reyes
- Sylvia Espinosa
Thank you,
MR
Wednesday, May 25, 2016
Overdrive and Replacement Library Cards
Hello,
As summer is fast approaching, I'm posting the email Marianne Lorio sent about OverDrive accounts. Please read so that you are informed regarding this issue should it occur:
From Marianne Lorio:
I am sending this e-mail to help clarify what happens when a customer who has an OverDrive account gets a new library card number. Unfortunately the checkouts, holds, and wish lists from the customer's OverDrive account do not automatically get transferred to the new library card number. This means it is important when you are helping a customer obtain a replacement library card that you ask if they have been using OverDrive with their old library card number. If so, their OverDrive account under their old number needs to be merged with their new library card number.
Please send a message to E-mail Reference (HPLemail.Reference@houstontx.gov) including the customer's name, old library card number (if necessary we can look up their old number), and new library card number. If customer prefers to do this themselves, make sure they are aware of how to find the E-mail Reference form on the library's website (direct link: http://houstonlibrary.org/email-reference). This information should be sent as soon as possible. Both the IT Helpdesk and I can also merge OverDrive accounts if there is an issue getting hold of E-mail Reference. Once the changes have been made in the administration website they should go into effect immediately.
Thank you,
MR
As summer is fast approaching, I'm posting the email Marianne Lorio sent about OverDrive accounts. Please read so that you are informed regarding this issue should it occur:
From Marianne Lorio:
I am sending this e-mail to help clarify what happens when a customer who has an OverDrive account gets a new library card number. Unfortunately the checkouts, holds, and wish lists from the customer's OverDrive account do not automatically get transferred to the new library card number. This means it is important when you are helping a customer obtain a replacement library card that you ask if they have been using OverDrive with their old library card number. If so, their OverDrive account under their old number needs to be merged with their new library card number.
Please send a message to E-mail Reference (HPLemail.Reference@houstontx.gov) including the customer's name, old library card number (if necessary we can look up their old number), and new library card number. If customer prefers to do this themselves, make sure they are aware of how to find the E-mail Reference form on the library's website (direct link: http://houstonlibrary.org/email-reference). This information should be sent as soon as possible. Both the IT Helpdesk and I can also merge OverDrive accounts if there is an issue getting hold of E-mail Reference. Once the changes have been made in the administration website they should go into effect immediately.
Thank you,
MR
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