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  • Thursday, June 9, 2016

    Change in HPL Public Wireless Network


    From HPL IT HelpDesk:

    Greetings HPL Team,

    We are upgrading HPL's public wireless network to provide our customers with faster connections, greater user capacity and more coverage.

    Here's what you need to know:

    "Library Public" wireless network will change to "HPL Public";
    This is a prioritized upgrade:

    • Locations with most severe issues will get the upgrade first;
    • Digital Strategies staff will work with location managers during the upgrade;
    • Upgrade rollout list is in the process of being shared with Customer Experience Administration;
    Library customers will connect to the new HPL Public wireless network the same way they did for Library Public; no username/password needed.

    We appreciate your cooperation in assisting our customers as we work towards a better user experience.

    Please note that new wireless routers have been installed at Kashmere NL. The new routers are located in the meeting room and in the alcove housing the public print station. - MR

    Thanks,

    MR

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