KAS: Flash Drive Found

Hello,

A flash drive was found in a front-facing port on public station 08. It was found by me at 5:48pm.

I placed the flash drive in an envelope and provided more of a description of it on the front of the envelope. Please know that it is in Lost and Found behind CSD in case the customer returns to retrieve it.

Thank you.

Sincerely,

MR

Adele's New Album

From Marianne Lorio:

Hello:

Arguably the hottest news in the music industry right now is the success of Adele's new release, an album titled 25. We were excited because the album would be available using the library music service Freegal. However, it was announced by the album's producers the day before the album was released that the album would not be available for streaming. The album is still available through Freegal but not as part of the streaming service. It is only available through the option of downloading three songs a week. There are eleven songs on the album so it will take a month to listen through all the songs on Freegal. While this is not ideal it is still an advantage for library customers since none of the other streaming services can provide access to this album at all. Unfortunately, this seems to be a growing trend with new releases so we will probably be hearing about similar situations in the future. Please let me know if you have any questions.

WORKFLOW: Items Stuck in INTRANSIT Status

Hello,

There has been an update to the Workflow Procedures section of the blog in regards to how to correct items stuck in INTRANSIT status:

Items Stuck in INTRANSIT Status

Please let me know if you have any questions or need further clarification.

Thanks,

MR

NOTICE: New Credit Card Installation Schedule (PCI Equipment Deployment)

Hello,

HITS (Houston Information Technology Services) is rolling out new equipment to add to the existing TeleCheck machines to allow for the new chip technology in credit cards.

A few points:

• The installation will be conducted by a contractor, not a COH employee
• The contractor will need access to the Telecheck machine and access to the Network/IT closet.
• The contractor will be adding a pin pad to the TeleCheck machine and a device to communicate to the pin pad.
• Once the new pin pad is installed, staff should use the new pin pad to either insert or swipe all credit cards and follow the on screen instructions.

If the contractor has any issues during installation, they should contact the HPL IT Helpdesk either via email (HPL.HelpDesk@houstontx.gov) or phone (832-393-1570),

After installation, if our locations have any issues with the equipment, we should contact the HPL It Helpdesk either via email (HPL.HelpDesk@houstontx.gov) or phone (832-393-1570) or contact Customer Experience Administration via phone (832-393-2707).

Below is the schedule for installation at Kashmere and Lakewood NL. We are scheduled to have ours done on Monday, December 28, 2015. Please keep in mind that the TeleCheck machine at Kashmere is inoperable at this time. Financial Services is aware of the issue. As soon as more information is forthcoming, I will let you know.

MR

UPDATE: Items with Yellow Protector Labels

Hello,

This is an update regarding the books that are arriving with the yellow call labels:

Chris Hu from LMS is requesting that we DO NOT discard these items via the regular procedure. Since they have been leased, copies in bad condition can be returned to Baker and Taylor. Copies in bad condition should be sent to the Float Team (Sara Karow - LMS).

A note should be included with the book indicating the issue with the item.

Thank you, and please let me know if you have any questions.

MR

HITS: Suspicious Email Notification

Hello,

HITS is requesting that staff delete any suspicious emails containing a Word Document attachment. In particular, users are receiving an email with a subject heading similar to: "ICM - Invoice #2393".

They are requesting that staff DO NOT open the attachment and delete the email immediately.

If you have already opened the Word attachment and chose to allow Macros to run, please contact the Help Desk at 832-394-4487.

Thanks,

MR

NOTICE: Cyber Security Training / Axis360 Training

Hello,

Suzy Benton from HPL Training has reported that the issues with accessing the Cyber Security Level I training have not been resolved.

She is requesting that all staff complete EP 1-50: Workplace Discrimination and Harassment training by November 30th.

In the interim, I am asking that staff that have not done so view the Axis360 webinar. This is also a mandatory training that is required for all staff. This training is due December 18th, but we will start assigning this training in lieu of the Cyber Security training. Sign-in sheets have been placed on the manager's desk at Kashmere and Lakewood NL. Staff must sign the sign-in sheet after viewing the training to receive formal training hours.

The Axis360 webinar can be found here: http://training.houstonlibrary.org/Axis360

Please let me know if you have any questions, comments, and/or concerns.

Sincerely,

MR