NOTICE: New Credit Card Installation Schedule (PCI Equipment Deployment)

Hello,

HITS (Houston Information Technology Services) is rolling out new equipment to add to the existing TeleCheck machines to allow for the new chip technology in credit cards.

A few points:

• The installation will be conducted by a contractor, not a COH employee
• The contractor will need access to the Telecheck machine and access to the Network/IT closet.
• The contractor will be adding a pin pad to the TeleCheck machine and a device to communicate to the pin pad.
• Once the new pin pad is installed, staff should use the new pin pad to either insert or swipe all credit cards and follow the on screen instructions.

If the contractor has any issues during installation, they should contact the HPL IT Helpdesk either via email (HPL.HelpDesk@houstontx.gov) or phone (832-393-1570),

After installation, if our locations have any issues with the equipment, we should contact the HPL It Helpdesk either via email (HPL.HelpDesk@houstontx.gov) or phone (832-393-1570) or contact Customer Experience Administration via phone (832-393-2707).

Below is the schedule for installation at Kashmere and Lakewood NL. We are scheduled to have ours done on Monday, December 28, 2015. Please keep in mind that the TeleCheck machine at Kashmere is inoperable at this time. Financial Services is aware of the issue. As soon as more information is forthcoming, I will let you know.

MR