From Marianne Lorio:
Factiva did some tweaking to our account (they didn't specify what) and it seems to be working! Please be aware that there is a limit as to how many people can use Factiva at a time. If a patron is being asked by Factiva (after they have supplied their library card number and pin to access the database) for a user id and password, then the library has reached the maximum number of simultaneous users. Encourage the patron to wait a while and try again. If the problem persists or it seems to be happening often, please let the IT Helpdesk and me know.
Thanks,
MR
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