Homeless Training

Hello,

As discussed at the staff meeting yesterday - and as stated in a previous email sent out by Suzy Benton - all employees are required to take The Librarian's Guide to Homelessness: Practical Online Training so YOU can Solve Problems with Compassion training. It is a 2.5 hour online course that aims to provide methods to employees to handle situations involving homeless customers in a compassionate and respectful manner.

The link to the training is here: http://www.homelesslibrary.com/houston. Please follow the prompts and use your work email to create an account. You are able to access the training multiple times if you need to stop the training and take it back up at a later date and time. Once you have completed the course, you do need to take a quiz. To get the certificate (which is required to receive 2.5 hours of training credit), you will need to score 80% or greater on the certificate. Please provide your certificate to me once you have received it.

Please be aware that I have scheduled all staff to take this training. Those times have been added to the daily schedule, and I will post the list of dates below. Each staff person is receiving 2.75-3.0 hours of continuous time to take this training. You should be able to finish the training and quiz in that allotted time (this includes taking a 15-minute break if needed). Please use the time scheduled for the training to complete the training and quiz. Should something extraordinary happen and you are unable to complete it, please let me know so that you can be rescheduled to continue your training at another date and time.

Below are the dates for each staff person:

12/1 - DM
12/2 - LA
12/3 - AS
12/5 - TW
12/12 - KB
12/16 - AP
12/17 - JA
12/20 - JL
12/21 - DH
12/21 - AL

(This information was also emailed to staff so that there are two points of reference.)

As always, please let me know if you have any questions or if you need any assistance.

Thank you so much!

MR