New Electronic Statistics Forms

Hello,

As discussed in February's staff meeting, we are going to start recording programs and reference/directional questions on a Google form. This experiment starts today and will continue through March. In this month's staff meeting, as a group, we will discuss the impact, limitations, and overall experience of this new recording method. Again, this is a temporary experiment to see how such electronic record-keeping would fit in our normal workflow. I highly encourage staff to share feedback while this is taking place as well as at March's staff meeting.

All statistical forms (including the new ones) are broken down by branch and have been placed at the top of the links list for easy accessibility. Please use the correct forms for the branch at which you are staffed for that day.

For reference and directional questions, please try to record question counts after each customer transaction or prior to leaving the public floor. If you accidentally document the questions on the old statistics form, that is fine, but please do not duplicate those numbers in the electronic form. Jose and I will be pulling statistical information from both the paper and electronic forms, so do not worry about  your questions not being counted.

Please let me know if you have any questions, comments, and concerns. I look forward to your feedback.

Thanks,

MR