Deputy Director of Customer Experience Staff Chats starting in January 2015!

From Deputy Director of Customer Experience Michele Gorman: 

Hi everyone. I hope you all had a wonderful holiday break.

I am excited to announce a new initiative I’ll be starting in 2015 to continue breaking down communication barriers between frontline staff and administration, give me an opportunity to continue building relationships with you and continue to get out and see our libraries in action.

Starting in January I will be hosting an event each month at one of our libraries – a casual get together with 15 staff from Customer Experience chosen using a random generator. We’ll hang out, we’ll have soda and pizza, and we’ll talk.  It’s not mandatory, but if you’re chosen I’d love to have you join me for lunch to share what’s on your mind, your thoughts about we’ve been and we’re headed, and the role you see yourself playing in HPL as rebuild and move toward the future.

THE DETAILS:

• I will host two chats in each region throughout 2015 starting with the CEN/HMRC/LMS region on January 7, 2015;
• All Customer Experience staff in each region are eligible to attend;
• It’s not mandatory, but if you are not able to attend, or choose not to attend, I ask that you please let me know at least 5 days in advance so I can extend the invitation to another staff member in your region;There will be vegetarian options;
• You can only attend one chat per year.

Thanks, and as always, please let me know if you have any questions.

The dates, times, regions, and locations for the meetings were distributed to all staff via email. Please check your email for that information. - MR